Remote Customer Service Representative (Material Buyer)

About the Role

We are seeking a dedicated Remote Customer Service Representative (Material Buyer) to join our dynamic team. In this role, you will be responsible for managing customer inquiries and ensuring a seamless procurement process. As a vital part of our operations, you will contribute to enhancing customer satisfaction and streamlining material purchasing.

What You'll Do

• Assist customers with inquiries regarding material purchases and procurement processes.
• Coordinate with suppliers and vendors to ensure timely delivery of materials.
• Utilize ERP systems to manage orders and track inventory levels.
• Provide exceptional customer support and resolve issues promptly.
• Collaborate with the logistics team to facilitate smooth transportation operations.
• Document and maintain records of customer interactions and transactions.
• Participate in team meetings and contribute to process improvements.
• Support the development of customer service strategies to enhance overall satisfaction.

Requirements

• Excellent communication skills, both verbal and written.
• Experience in customer service or procurement is a plus.
• Proficiency in Microsoft Office and CRM systems.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment.
• Problem-solving skills and a customer-centric mindset.
• Bilingual candidates are encouraged to apply.

Nice to Have

• Experience with logistics coordination and freight brokerage.
• Familiarity with UX/UI design principles.
• Knowledge of WordPress and HubSpot.

What We Offer

• Competitive salary ranging from $45,000 to $60,000 annually.
• Remote work flexibility with a supportive team environment.
• 10+ business days of paid time off per year.
• Team building activities and corporate events.
• All necessary equipment provided for remote work.
• A chance to grow your career in customer service and procurement.