Support Technician (Remote) - IT Helpdesk Specialist

About the Role

We are seeking a Support Technician (Remote) to join our dynamic team at Everience. In this role, you will provide essential IT support to our users, ensuring a seamless experience with technology. As a Support Technician, you will be responsible for troubleshooting and resolving issues related to Windows environments, mobile devices, and Microsoft 365 applications.

What You'll Do

• Provide first and second-level support for Windows 10/11 environments.
• Assist users with Microsoft 365 applications, including Outlook, OneDrive, and Teams.
• Manage mobile device enrollment and support for Android and iOS devices.
• Handle ticket management and inventory using EasyVista.
• Conduct on-site support for hardware and software issues.

Requirements

• 2-5 years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with mobile device management (MDM) solutions like Intune.
• Familiarity with ticketing systems such as EasyVista.
• Excellent communication and interpersonal skills.

Nice to Have

• Certifications such as MD-102, MS-900, or ITIL.
• Experience with Samsung Knox and E-FOTA.
• Knowledge of networking basics (WiFi, VPN).

What We Offer

• Competitive salary and benefits package.
• Health insurance and transportation reimbursement.
• Meal vouchers and performance bonuses.
• Comprehensive onboarding and training programs.
• Supportive team environment with opportunities for professional growth.