Senior IT Support Technician - Microsoft Technologies (Remote)

About the Role

Are you ready to take your IT career to the next level? We are hiring a Senior IT Support Technician - Microsoft Technologies Remote to join our dynamic team. This position allows you to work remotely from Honduras while supporting a US-based client. You'll work with advanced Microsoft technologies, support multiple clients, and collaborate with a cutting-edge IT team—all from your home office!

What You’ll Do

• Provide advanced technical support for Microsoft Office 365, Windows Servers, desktops, and related technologies.
• Troubleshoot escalated network issues: WAN/LAN, firewalls, VPNs, and virtualization platforms.
• Design, implement, and manage Microsoft technologies: Windows Server, Azure AD, Office 365, SharePoint, Intune, and Teams.
• Administer virtual environments (Hyper-V, VMware) and cloud infrastructure (Azure/AWS).
• Lead IT projects: server migrations, hardware builds, and cloud service integrations.
• Mentor Level 1 & 2 technicians, sharing knowledge and best practices.
• Maintain documentation, training materials, and accurate time entries in ConnectWise Manage.
• Participate in on-call rotations and occasional onsite support if required.

Requirements

• 4–6+ years of IT support experience, preferably in an MSP environment.
• Expert in Microsoft technologies: Office 365, Windows Server, Azure AD, Intune.
• Skilled in virtualization (Hyper-V, VMware) and RMM/PSA tools (ConnectWise, Automate).
• Strong networking knowledge: firewalls, routers, VPNs, VLANs, and security protocols.
• Scripting skills: PowerShell, VBS, Batch; familiarity with automation tools.
• Experience with backup/disaster recovery and unified communications (Teams, RingCentral, 8x8, Mitel).
• Cloud administration experience (Azure/AWS – HaaS and SaaS).
• English – B2 level or higher (written and spoken).

Nice to Have

• Problem-solving mindset, strong communication skills, and ability to work independently and collaboratively.

What We Offer

• Remote work opportunities from Honduras while supporting US clients.
• Exposure to advanced IT environments, cloud technologies, and multiple IT projects.
• Collaboration with a US-based team and growth of your professional network.
• Recognition for your expertise while mentoring junior team members.
• Opportunity to impact cutting-edge IT operations in a fast-paced MSP setting.