Customer Service Specialist - Remote Position at Sacombank

About the Role

We are looking for a Customer Service Specialist - Remote to join our team at Sacombank. In this role, you will be responsible for managing and analyzing data related to the benefits of our priority customers. You will develop solutions, models, processes, and tools to support the servicing and data entry of customer transactions. This position offers a unique opportunity to work with a leading financial institution while enjoying the flexibility of remote work.

What You'll Do

• Implement management and analysis of data regarding the benefits of priority customers.
• Develop solutions and processes to enhance customer service and transaction entry.
• Manage exclusive customer care channels such as lounges, apps, and dedicated hotlines.
• Build and develop specialized service policies for priority customers.
• Organize tasks related to digital transformation projects within the business unit.
• Prepare reports and perform other tasks as assigned by management.

Requirements

• Bachelor's degree in Information Technology, Economics, Finance, Banking, Business Administration, Marketing, or related fields.
• At least 3 years of experience in the banking sector, with 1 year in priority customer segments.
• Proficient in English at B1 level (CEFR) or equivalent certification.
• Strong skills in office software and applications.
• Knowledge of banking services and experience in priority customer care.

Nice to Have

• Experience with customer relationship management (CRM) tools.
• Familiarity with digital banking solutions.
• Strong analytical and problem-solving skills.

What We Offer

• Competitive salary in the range of $48,000 - $60,000 annually.
• Remote work flexibility, allowing you to work from anywhere.
• Opportunities for professional development and career growth.
• Comprehensive health benefits.
• Supportive and collaborative team environment.