Senior Business Analyst - Remote Opportunity

About the Role

We’re looking for an experienced Senior Business Analyst to provide high-level technical expertise across complex superannuation insurance queries. This Senior Business Analyst remote position will require you to deep-dive into product rules, data issues, and processes to ensure consistent, accurate outcomes for our clients. You’ll also support product enhancements, system changes, and insurance-related migrations while contributing to a strong culture of quality, collaboration, and continuous improvement.

What You'll Do

• Investigate, analyze, and resolve complex queries in line with fund rules and SLAs.
• Lead or support insurance-related product development, enhancements, and transitions.
• Identify, prevent, and resolve complex data and product issues, ensuring accuracy and regulatory compliance.
• Partner with IT, auditors, and internal stakeholders to deliver high-quality, cost-effective solutions.
• Contribute to insurance-related functional specifications, testing, and quality assurance activities.
• Drive process improvements aligned with the Quality Framework and promote risk awareness.
• Provide coaching and guidance to peers to help achieve team objectives.
• Build strong relationships across teams and business units to support client and organizational goals.

Requirements

• Strong knowledge of superannuation products and administration processes.
• Proven experience in business analysis, with the ability to interpret complex technical and business requirements.
• Ability to lead a small team of Business Analysts.
• Excellent analytical, problem-solving, and risk-management capabilities.
• High attention to detail, strong time management, and the ability to manage competing priorities.
• Clear and confident verbal and written communication skills.
• Ability to work effectively in ambiguous environments and adapt to changing business needs.
• Tertiary qualifications in IT, Business, or a related discipline.

Nice to Have

• Experience with data analysis tools and methodologies.
• Familiarity with agile methodologies.
• Knowledge of regulatory requirements in the superannuation sector.

What We Offer

• Flexible Working – hybrid model enabling our employees to work in the office and at home.
• Purchased Leave, Parental Leave, Volunteer Leave, Gender Transition Leave, Well-Being Leave.
• Employee Recognition Program.
• Talent Referral Program.
• Salary Sacrificing via Superannuation.
• Employee Assistance Program.
• Learning & Development – including education assistance.
• Employee discounts – including Bupa and Microsoft.
• Novated Car Leasing.