Customer Support Virtual Assistant - Remote

About the Role

We are looking for a Customer Support Virtual Assistant - Remote to join our vibrant team at Moon Magic Jewelry. As a Customer Support Virtual Assistant, you will play a crucial role in providing exceptional service to our customers around the globe. This is a fantastic opportunity to work with a passionate team dedicated to delivering high-quality, ethically sourced gemstone jewelry.

What You'll Do

• Respond to customer inquiries via live chat and social media platforms such as Instagram and Facebook.
• Assist customers with order-related questions, product details, and general support.
• Maintain a positive, brand-aligned tone across all communications to enhance customer satisfaction.
• Collaborate with internal team members for escalations or FAQs, ensuring a seamless customer experience.
• Potentially expand support to additional brands as we grow, providing you with diverse opportunities.

Requirements

• Proven experience in customer service or virtual assistant roles, ideally within an online retail environment.
• Experience with customer support tools such as Zendesk, Gorgias, or Freshdesk is preferred.
• Excellent written English and communication skills are essential for this Customer Support Virtual Assistant - Remote position.
• Familiarity with chat tools and social platforms (e.g., Shopify chat, Instagram DMs, Facebook Messenger) is a plus.
• Reliable internet connection and a quiet working environment to ensure effective communication.
• Detail-oriented, empathetic, and able to work independently while managing multiple tasks.

Nice to Have

• Experience in the jewelry or fashion industry.
• Knowledge of additional languages to assist a broader customer base.
• Creative problem-solving skills to enhance customer interactions.

What We Offer

• Work from anywhere – our team spans the Netherlands, Germany, Bali, the US, and beyond!
• Flexible working hours – we trust you to find your flow while joining regular team syncs.
• Grow professionally – you’ll learn, evolve, and develop in your role with mentorship and support.
• Creative freedom – your input matters, and your creativity will be celebrated.
• Positive culture – we’re all about empowerment, trust, and good vibes.
• Sparkly perks – enjoy up to 50% discount on our stunning jewelry collections.