Talantix.io
Agoda•09.03.26
AI SCORE 8.5

Customer Experience Specialist - Vietnamese Speaking (Remote)

$48K–$60K/year
RemoteTravel & HospitalityVisaRelocation
Customer Service•Communication•Problem Solving•Teamwork•Attention to Detail•Time Management

About the Role

We are looking for a Customer Experience Specialist - Vietnamese Speaking (Remote) to join Agoda's dynamic team. As a Customer Experience Specialist, you will play a crucial role in ensuring customer satisfaction and providing exceptional service to our clients. This position is perfect for those who thrive in a fast-paced environment and are passionate about travel.

What You'll Do

  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through various communication channels (phone, email, and live chat).
  • Support a combination of Agoda products (Hotels, Flights, Activities, and more) after receiving necessary training.
  • Understand and execute business strategies to enhance customer service.
  • Accountable for meeting individual KPIs and team goals.
  • Continuously identify work process improvements and communicate them to Team Leaders or Managers.

Requirements

  • Must have a good command of spoken and written English and be a Native Vietnamese speaker.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical thinking, and attention to detail.
  • Minimum typing speed of 35 words per minute.
  • Willingness to work on rotating shifts, including weekends and public holidays.
  • Ability to work both in a team environment and autonomously.
  • Demonstrate a high degree of integrity and confidentiality.
  • Bachelor's degree or equivalent and at least 2 years of relevant work experience required for work permit and visa.

Nice to Have

  • English proficiency results such as at least 650 TOEIC or 6.0 IELTS test.

What We Offer

  • Full visa sponsorship and relocation assistance provided.
  • Opportunity to work in a diverse and inclusive environment.
  • Access to continuous learning and development opportunities.
  • Competitive salary with performance-based incentives.
  • Flexible working hours and a supportive team culture.

Join us as a Customer Experience Specialist - Vietnamese Speaking (Remote) and be part of a team that is dedicated to enhancing the travel experience for our customers worldwide. Apply now!

Language Requirements
EnglishB2
VietnameseNative
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This role offers a unique opportunity to work remotely as a Customer Experience Specialist with Agoda, a leader in the travel industry. Enjoy competitive compensation and relocation support.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in CRM tools such as Zendesk or Salesforce, demonstrating the ability to manage customer interactions efficiently and effectively.

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Strong time management skills, able to prioritize multiple customer inquiries and issues in a fast-paced remote environment while maintaining attention to detail.

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Experience in cross-cultural communication, particularly understanding the nuances of customer expectations in the Vietnamese market and adapting support strategies accordingly.

Learning Resources

→Customer Service Fundamentalscourse
→The Ultimate Guide to Customer Experienceguide
→Effective Communication Skills for Customer Servicecourse

Career Path

Customer Experience Specialist - Vietnamese Speaking(Now)→Customer Experience Manager(1-2 years)→Director of Customer Success(3-5 years)

Market Overview

Market Size 2024
$1.5B
Annual Growth
12.5%
AI Adoption in Customer Service
67%
Investment in Customer Experience Tech
+45%
Labour Demand for Customer Experience Roles
+30%
Avg Salary for Customer Experience Specialist
$60K

Skills & Requirements

Required
Customer ServiceCommunicationProblem Solving
Growing in Demand
Data AnalysisEmotional IntelligenceCRM Software Proficiency
Declining
Traditional Call Center OperationsBasic Email Support

Domain Trends

Rise of AI Chatbots
Over 50% of customer interactions are expected to be managed by AI chatbots by 2025, enhancing efficiency and reducing response times.
Omni-channel Customer Engagement
85% of customers expect a seamless experience across multiple channels, pushing companies to integrate their customer service platforms.
Personalization in Customer Service
70% of consumers prefer personalized experiences, leading to a 20% increase in customer satisfaction when tailored services are offered.

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