B2B Customer Loyalty Development Manager - Remote Opportunity

About the Role

We are seeking a B2B Customer Loyalty Development Manager to join our dynamic team at Netexial. This remote opportunity allows you to manage and grow an existing portfolio of clients, primarily artisans, merchants, and small to medium-sized enterprises (SMEs). Your role will be pivotal in ensuring client satisfaction and loyalty, making this position essential for our business growth.

What You'll Do

• Develop and maintain strong relationships with existing clients to enhance customer loyalty.
• Conduct regular follow-ups and meetings with clients to ensure their needs are met.
• Negotiate contract renewals and manage any requests for termination.
• Address and resolve client issues promptly to maintain satisfaction.
• Propose additional services to clients to enhance their experience and increase revenue.
• Report on commercial activities and manage sales administration effectively.
• Collaborate with internal teams to ensure seamless service delivery.
• Utilize digital tools for client management and reporting.

Requirements

• A minimum of 3 years of experience in B2B service provision.
• Strong customer relationship management and negotiation skills.
• Familiarity with the industrial laundry sector is a plus.
• Proficiency in sales administration and digital tools.
• Ability to adapt to a complex environment with multiple stakeholders.
• A proactive and curious mindset, with a strong team spirit.

Nice to Have

• Experience in the industrial services sector.
• Fluency in additional languages.
• Knowledge of customer loyalty strategies.

What We Offer

• A competitive salary package ranging from €40,000 to €50,000, with performance bonuses.
• Comprehensive benefits including a company vehicle, health insurance, and meal allowances.
• 237 hours of training during the onboarding process.
• Opportunities for career development and internal mobility.
• A flexible work environment that promotes work-life balance.
• Recognition programs for outstanding performance.