Talantix.io
Outreach•10.03.26
AI SCORE 8.5

Staff Software Engineer (Full-Stack) - AI-Driven Support Solutions

$120K–$150K/year
RemoteAI/Big Data
Python•React•Restful-api•AWS•Azure•GCP•GenAI•CI/CD

About the Role

We are seeking a Staff Software Engineer (Full-Stack) remote to join our dynamic team at Outreach. In this role, you will leverage AI and cutting-edge technologies to empower our Technical Support Engineers (TSEs) to deliver exceptional customer service at scale. This is a senior individual contributor position focused primarily on backend systems for an AI-powered support troubleshooting platform.

What You'll Do

  • Design, build, and maintain backend services using Python.
  • Develop and evolve RESTful APIs consumed by frontend and internal tools.
  • Build data ingestion and processing pipelines for unstructured and semi-structured data, including emails, chat transcripts, and internal documentation.
  • Contribute to GenAI workflows such as retrieval, summarization, and reasoning.
  • Ensure backend services are reliable, observable, and production-ready.
  • Build and modify frontend components as needed for internal tools.
  • Implement intuitive user workflows for submitting context or issues, viewing AI-generated insights, and navigating supporting data.
  • Work with modern frontend frameworks (e.g., React or similar).
  • Write clean, maintainable, and well-tested code across the stack.
  • Participate in and contribute to code reviews.

Requirements

  • 8–10+ years of backend software engineering experience.
  • Deep expertise in Python for building production backend systems.
  • Experience building and consuming RESTful APIs.
  • Working experience with at least one modern frontend framework (React, Vue, or similar).
  • Comfort working across backend and frontend codebases as needed.
  • Experience in cloud environments (AWS, Azure, or GCP).
  • Familiarity with frontend UX considerations for operational users.
  • Knowledge of authentication, authorization, and role-based access control.

Nice to Have

  • Experience handling unstructured data or search-driven interfaces.
  • Exposure to GenAI / LLM-based systems.
  • Experience building internal tools or platforms.

What We Offer

  • Competitive salary with opportunities for growth.
  • Fully remote work environment.
  • Flexible working hours.
  • Access to cutting-edge technology and tools.
  • Supportive team culture focused on innovation.
Why This Job8.5 of 10

This Staff Software Engineer role at Outreach offers a unique opportunity to work on AI-driven support solutions while enjoying remote flexibility and competitive compensation.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficiency in Python and React with experience in building scalable RESTful APIs, particularly in cloud environments like AWS, Azure, or GCP, to effectively design and integrate AI-driven solutions.

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Self-motivated and disciplined to thrive in a remote work setting, demonstrating strong time management skills and the ability to deliver high-quality code with minimal supervision.

→

A strategic thinker with a growth mindset, able to lead the implementation of CI/CD pipelines and Agile methodologies, while also mentoring junior engineers to enhance team productivity.

Learning Resources

→Python for Everybody Specializationcourse
→Building Scalable REST APIs in Pythoncourse
→AWS Documentationguide

Career Path

Staff Software Engineer (Full-Stack)(Now)→Lead Software Engineer(1-2 years)→Engineering Manager(3-5 years)

Market Overview

Market Size 2024
$28.5B
Annual Growth
12.3%
AI Adoption
67%
Investment
+45%
Labour Demand
+30%
Avg Salary
$150K

Skills & Requirements

Required
PythonReactRestful-api
Growing in Demand
Machine LearningServerless ArchitectureData Engineering
Declining
jQueryAngularJS 1.x

Domain Trends

Rise of AI-Driven Applications
The demand for AI-driven applications is growing, with 80% of companies planning to integrate AI solutions into their existing software by 2025.
Shift to Serverless Computing
Serverless architecture adoption has increased by 50% in the past year, allowing developers to focus on code rather than infrastructure management.
Increased Focus on CI/CD Practices
Over 70% of organizations are prioritizing CI/CD pipelines to enhance deployment frequency and reduce time to market.

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