Spa Coordinator - Aesthetic Practice Support
About the Role
We're hiring a Spa Coordinator to join our team at the RL Center for Cosmetic Surgery & MedSpa. As a Spa Coordinator, you will play a crucial role in delivering an elevated patient-first experience in our aesthetic practice. This position is essential for maintaining the daily flow of operations while ensuring treatment spaces are always clinic-ready. If you are passionate about providing exceptional service and thrive in a fast-paced environment, this Spa Coordinator role is perfect for you!
What You'll Do
- Welcome and prepare patients with professionalism, warmth, and discretion, ensuring a positive patient experience.
- Maintain patient privacy and confidentiality in every interaction, adhering to HIPAA regulations.
- Confirm intake forms are complete and document pertinent visit details accurately.
- Set up treatment rooms according to protocols and scheduled services, ensuring a seamless patient journey.
- Educate patients on pre/post care and reinforce provider instructions to enhance their understanding and comfort.
- Cross-promote services and retail offerings using accurate, brand-aligned language to boost patient engagement.
- Support front-of-house needs, including phones and scheduling, to maintain operational excellence.
- Demonstrate flexibility with volume shifts, events, evenings, and occasional weekends as needed.
Requirements
- High School Diploma or equivalent.
- 1+ year experience in a med spa/aesthetics/spa assistant/medical assistant-style support role.
- Strong communication skills, empathy, and a patient-first mindset.
- Reliable, punctual, detail-oriented, and able to multitask in a fast-paced setting.
- Proficiency with EMR systems (Nextech or similar), Microsoft Office, and clinical photography equipment.
Nice to Have
- Experience in a high-volume support role is preferred.
- Working knowledge of skin anatomy and comfort in a clinical environment.
What We Offer
- Competitive hourly wage ranging from $21 to $23.
- Full-time employment with opportunities for growth within the organization.
- A supportive team culture that values collaboration and positivity.
- Comprehensive training and development programs.
- Flexible scheduling to accommodate personal commitments.
This Spa Coordinator role offers a unique opportunity to blend clinical support with luxury service in a fast-paced aesthetic environment. Ideal for those passionate about patient care.
Who Will Succeed Here
Proficient in using EMR systems such as Epic or Cerner to manage patient records efficiently, ensuring data accuracy and compliance with healthcare regulations.
Demonstrates strong organizational skills and attention to detail in a fast-paced office environment, effectively managing multiple tasks such as appointment scheduling and clinical support.
Possesses a patient-centric mindset with excellent interpersonal skills, allowing for building rapport with patients and addressing their needs in a compassionate manner.
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