Senior Customer and Partner Marketing Manager - Remote

About the Role

We are looking for a Senior Customer and Partner Marketing Manager to join our team at PressReader. This Senior Customer and Partner Marketing Manager remote position offers an exciting opportunity to work with a rapidly growing technology company that partners with leading publishers to deliver content to millions of users worldwide. You will play a crucial role in driving customer engagement and building strong partnerships that align with our growth, retention, and product adoption goals.

What You'll Do

• Oversee all marketing campaigns and programs to ensure alignment with company objectives, focusing on customer growth and retention.
• Develop frameworks to transform power users into brand advocates and product influencers.
• Collaborate with the Email Specialist to create segmentation and nurture strategies that drive meaningful customer actions.
• Partner with Product Marketing to produce impactful case studies, testimonials, and customer spotlights.
• Work closely with Account Management, Customer Success, and Product teams to provide timely customer education, including product updates and best practices.
• Plan and execute customer webinars, virtual roundtables, and appreciation events to enhance customer relationships.
• Lead the planning and distribution of co-branded content and integrated campaigns with strategic B2B partners.
• Evaluate sponsorship and content distribution opportunities to enhance brand authority and pipeline contribution.

Requirements

• 5+ years of experience in B2B SaaS with a focus on customer and partner marketing.
• Strong collaboration skills and the ability to work autonomously while balancing cross-functional input.
• Excellent written and verbal communication skills, capable of influencing stakeholders effectively.
• Experience in customer lifecycle marketing, supporting retention and long-term customer value.
• Familiarity with marketing automation and CRM platforms, such as HubSpot or Microsoft Dynamics.
• Experience in supporting product launches and customer-facing education initiatives.
• Ability to work cross-functionally with Customer Success, Sales, and Product teams.
• Experience in building or scaling customer communities or advocacy programs is a plus.

Nice to Have

• Strong storytelling skills across various formats.
• Experience engaging senior-level customers through councils or peer communities.
• Background in vertical SaaS or regulated industries.
• Experience in the publishing industry is a bonus.

What We Offer

• 100% employer-paid health, dental, and vision benefits.
• 15 paid vacation days plus health and wellness days.
• Remote work options available for those outside the Vancouver area.
• Professional training reimbursements and fitness subsidies.
• A collaborative and inclusive work environment.

This Senior Customer and Partner Marketing Manager remote role is perfect for those looking to make a significant impact in a dynamic company. Join us at PressReader and help shape the future of digital content distribution!