Retail Operations Change Manager - Remote Opportunity

About the Role

This is an exciting time to join Mountain Warehouse as a Retail Operations Change Manager in a remote capacity. As we expand our global store estate, you will play a key role in driving and supporting business transformation within the retail function. This newly created role will work closely with the Senior Head of Retail Operations & Transformation. You’ll be a key architect of how our stores run and will be brimming with innovative ideas on what can be done to make life easier for them, create operational efficiency, enhance the customer experience, and improve commercial performance across retail.

What You'll Do

• Proactively identify opportunities for process improvement and efficiency with our store operating model.
• Develop our Work Labour Model to improve our staff cost budgeting and colleague deployment processes.
• Lead test-and-learn trials and pilot programs to validate new ideas, processes, and technologies.
• Conduct analysis and reporting on trial outcomes, providing clear recommendations and insights for decision-making.
• Gather and interpret feedback from stores and head office teams to continuously improve retail execution.
• Develop, maintain, and evolve a structured program of retail projects and transformational initiatives in alignment with business objectives.
• Manage end-to-end project delivery, from scoping and planning through to execution and post-implementation review.
• Coordinate and align activities across multiple departments to ensure timely delivery of cross-functional initiatives.

Requirements

• Must have proven experience in retail projects and the successful implementation of new equipment and technologies that simplify store processes.
• Experience in projects and/or program management (Head Office or multi-site) with a strong understanding of retail operations.
• Excellent project management, planning, and organizational skills.
• Strong analytical and problem-solving ability, with experience in trials and data interpretation.
• Exceptional communication and stakeholder management skills.
• Proactive and self-motivated, with the ability to drive initiatives independently.
• Proficient in Microsoft Office and project management tools (e.g., Excel, PowerPoint, Smartsheet, Asana).

Nice to Have

• Experience in a global retail environment.
• Knowledge of customer experience enhancement strategies.
• Familiarity with hybrid working models.

What We Offer

• Competitive salary and benefits package.
• Hybrid working model: 3 days in London-based office & 2 working from home.
• Holiday allowance.
• 50% staff discount & 25% for family and friends.
• Pension scheme.