Principal Product Designer - AI & Automation Focus

About the Role

PagerDuty is seeking a Principal Product Designer to join our team in Toronto. As a Principal Product Designer, you will lead the design strategy for our AI and Automation team, ensuring that our AI capabilities are intuitive and transformative for technical operations teams. This is a unique opportunity to shape the future of AI-driven operations at scale, making a significant impact on how thousands of organizations leverage intelligent automation.

What You'll Do

• Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents.
• Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to create intuitive user experiences.
• Establish design principles for AI transparency and user control, building confidence in autonomous systems.
• Mentor designers on AI/UX best practices, fostering a culture of innovation.
• Conduct strategic research to understand how technical teams adopt AI-driven insights in mission-critical contexts.
• Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs.
• Represent design in executive discussions and contribute to company-wide AI strategy.

Requirements

• 10+ years of experience in product design, UX design, or interaction design focused on complex technical products.
• 3+ years of experience designing for AI/ML products or automation platforms.
• Demonstrated experience leading design strategy and influencing product direction.
• Portfolio showcasing expertise in AI/UX and intelligent agent experiences.
• Experience designing for developer tools or technical operations products is preferred.

Nice to Have

• Deep understanding of AI/ML concepts including LLMs and generative AI.
• Track record of establishing design systems that scale across product teams.
• Strong thought leadership through speaking or writing in the design community.

What We Offer

• Competitive salary and comprehensive benefits package.
• Flexible work arrangements with a hybrid model.
• Company equity and Employee Stock Purchase Program (ESPP).
• Generous paid vacation time and holidays.
• Mental wellness programs and Dutonian Wellness Days.