Mid-Senior IT Support Engineer - Remote

About the Role

We're hiring a Mid-Senior IT Support Engineer to join our dynamic team at Anthropic. This role is fully remote, allowing you to work from anywhere while supporting our mission to create reliable, interpretable, and steerable AI systems. As an IT Support Engineer, you will play a crucial role in ensuring that our employees can perform their best work without friction.

What You'll Do

• Triage and resolve hardware, software, networking, and account issues primarily through our ticketing system.
• Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms like Google Workspace and Slack.
• Support access management and employee lifecycle workflows, including onboarding and offboarding.
• Participate in an on-call rotation for urgent issues outside business hours.
• Communicate clearly with users of all technical levels and maintain internal documentation.
• Help streamline onboarding and contribute to automation efforts to improve operational efficiency.
• Assist with scripting (Bash, Python) to automate repetitive tasks.

Requirements

• 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment.
• Strong troubleshooting skills and experience supporting macOS endpoints.
• Familiarity with Google Workspace and Slack administration.
• Understanding of identity and access fundamentals, including SSO and MFA.
• Basic scripting experience in Bash or Python for automation.

Nice to Have

• Familiarity with zero-trust security concepts.
• Experience with networking basics such as DNS, DHCP, and VPNs.
• Contributions to IT projects beyond day-to-day support.

What We Offer

• Competitive annual salary ranging from $170,000 to $230,000.
• Remote work flexibility with up to 2 days per week.
• Visa sponsorship available for qualified candidates.
• Generous vacation and parental leave policies.
• Collaborative office space in San Francisco or New York.

At Anthropic, you'll be part of a high-impact IT team supporting some of the world's leading AI researchers and engineers. This is not just a job; it's an opportunity to grow and shape IT operations in a rapidly scaling company.