Customer Success Executive - German Speaking (Remote)

About the Role

We are excited to announce an opening for a Customer Success Executive - German Speaking (Remote) at BizAway. In this role, you will be instrumental in managing and growing a portfolio of existing clients while onboarding new corporate clients to ensure they are fully operational on our platform. If you are passionate about customer success and thrive in a fast-paced environment, this opportunity is perfect for you!

What You'll Do

• Manage and grow a portfolio of existing clients, ensuring high satisfaction and retention rates.
• Onboard new corporate clients onto our platform, providing them with the necessary tools and knowledge to succeed.
• Craft high-level onboarding documentation, including user guides, videos, and training materials.
• Identify client growth opportunities and achieve upselling targets to drive revenue.
• Monitor and report on existing and potential threats to maintain our 0% churn rate.
• Define Quarterly OKRs with the Customer Success Team Lead to align on goals and performance.
• Collaborate with the Sales Team to create a positive feedback loop that enhances client relationships.
• Proactively propose actions, strategies, and campaigns to improve internal processes and enhance growth.

Requirements

• Fluent in English and German.
• 1+ year of experience in a B2B account management or customer success role.
• Demonstrated hunger for challenges and eagerness to learn something new every day.
• Proactive mindset with the ability to propose value-creating solutions.
• Flexibility to thrive in a fast-changing environment with few certainties.

Nice to Have

• Previous experience in fast-growing startups.
• Knowledge of additional languages is a plus.

What We Offer

• A seat in a rapidly growing scale-up with significant growth potential.
• Attractive compensation package, including equity in the company.
• Opportunities to develop your entrepreneurial spirit and implement impactful business decisions.
• A multicultural and international team environment.
• A collaborative and innovative workspace to work and learn.
• Free coffee to kick-start your day and free beers to celebrate together.
• Flexible working policy with 3 days in the office and 2 days remote.