Mid-Senior Hearings Manager - Remote Opportunity

About the Role

We are seeking a Hearings Manager remote to join our team at Lensa. As a Hearings Manager, you will oversee the hearing process for a dedicated client base while managing a team of hearing coordinators. This role requires strategic execution of hearing preparation and representation, all in a fully remote environment.

What You'll Do

• Provide comprehensive leadership and strategic oversight to the hearings team and independent contractors.
• Foster internal team growth and manage independent contractor relationships effectively.
• Lead coaching sessions to promote development, accountability, and continuous improvement.
• Conduct regular one-on-one meetings and performance reviews to ensure team effectiveness.
• Ensure compliance with internal audit standards and regulatory requirements while overseeing daily operations.
• Collaborate with teams and clients to enhance processes and outcomes.
• Serve as the primary escalation point for complex hearing scenarios and internal team concerns.
• Bring creative and strategic solutions to complex problems to improve team effectiveness.

Requirements

• Bachelor's degree in Business, Human Resources, Legal Studies, Public Administration, or a related field, or equivalent relevant experience.
• 5+ years of experience in unemployment insurance, hearings representation, or a related environment.
• 2+ years of people leadership experience, including coaching and performance management.
• Experience with multi-state unemployment laws and appeals processes.
• Knowledge of unemployment insurance laws and hearing preparation.
• Experience managing high-volume operations efficiently.
• Ability to collaborate with clients and internal teams for improved outcomes.
• Experience managing or partnering with independent contractors is preferred.

Nice to Have

• Familiarity with payroll and professional services (e.g., UI, HR, SHRM-CP, CPP).
• Experience in a regulated audit-focused environment.
• Strong problem-solving skills and ability to offer guidance on escalated issues.

What We Offer

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Fully remote work environment with flexible time off.
• 12 paid holidays and volunteer time off.
• A culture that values diversity, equity, and inclusion.
• Recognition as one of the World’s Best Workplaces 2024.
• Opportunities for professional development and career growth.
• A supportive and collaborative team environment.