Knowledge & Help Center Manager - Remote Opportunity

About the Role

We are excited to announce an opening for a Knowledge & Help Center Manager remote position at WeTravel. In this role, you will own the evolution of our Intercom Help Center, transforming it into a scalable and searchable product education engine. Your contributions will directly impact how thousands of travel organizers engage with our platform.

What You'll Do

• Own the structure, strategy, and content quality of our Help Center.
• Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
• Partner with Product and Product Marketing to translate new features into clear, user-friendly documentation.
• Script, record, and maintain product explainer videos embedded in our Help Center.
• Run recurring syncs with Sales, Product, and Support teams to ensure alignment on updates.
• Work closely with our automation team to keep the Fin AI agent accurate and effective.
• Use ticket data and search analytics to close content gaps before they become support volume.
• Manage Spanish localization of Help Center content and ensure consistency across languages.

Requirements

• 3–5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, or high-growth startup environment.
• Fluency in written and spoken English (native or near-native level).
• Professional fluency in Spanish (additional languages are a plus).
• Proven experience owning and scaling a Help Center using platforms like Intercom or Zendesk.
• Strong technical writing skills to translate complex product workflows into clear, user-focused documentation.

Nice to Have

• Experience with Intercom Help Center & Fin AI.
• Background in payments, travel tech, or marketplace platforms.
• Understanding of SEO/AEO principles and content discoverability.

What We Offer

• Attractive compensation with a fixed-term contract as an International Contractor.
• Unlimited paid time off to recharge and show up as your best self.
• Annual visit to our Amsterdam HQ for 2-4 weeks.
• Extensive paid family leave and three paid volunteer days per year.
• Cutting-edge equipment and tools to set you up for success.

Join our international, travel-loving team and help us transform the travel industry! If you are passionate about building scalable self-service experiences and see documentation as a product, we encourage you to apply for the Knowledge & Help Center Manager remote position.