About the Role
We're hiring an IT Support Specialist to join our global IT operations team. This is a full-time position requiring relocation to Dubai, where you will play a crucial role in provisioning, maintaining, and troubleshooting accounts, systems, and devices for our international subsidiaries. As an IT Support Specialist, you will collaborate with local IT teams across different countries to standardize IT policies and resolve system-related issues.
What You'll Do
- Provision and manage accounts and tools including Google Workspace (Gmail), Jira, Confluence, GitHub, and other platforms for subsidiaries.
- Remotely manage macOS and Windows devices via MDM tools (Jamf, Intune, Kandji, etc.).
- Collaborate closely with IT teams of each subsidiary to align on configuration, support end-user issues, and enforce policies.
- Deploy and maintain endpoint device policies including encryption, firewall, anti-virus, and password rules.
- Support requests related to software installation, account access, hardware configuration, and security compliance.
- Track, log, and improve IT support processes using a ticketing system like Jira Service Management.
Requirements
- 1–3 years of experience in IT support or system administration.
- Familiarity with Google Workspace, Jira, GitHub, VPN, and both macOS and Windows environments.
- Hands-on experience with at least one MDM system (Jamf, Intune, Kandji, etc.).
- Strong logical thinking, proactive attitude, and team collaboration skills.
- Ability to read and write technical documentation in English.
- Preferred candidates who can communicate in Vietnamese.
What We Offer
- Competitive Compensation: Enjoy a salary package tailored to your skills and experience, along with performance-based bonuses.
- Comprehensive Benefits: We support your well-being with accommodation, meal allowances, and assistance with work visa processing.
- Work-Life Balance: Unwind with generous holiday and New Year bonuses.
- Top-Tier Equipment: Stay productive with the latest tools, including a MacBook and iPhone.
- Thriving Culture: Immerse yourself in a dynamic, inclusive work environment that fosters growth.
This IT Support Specialist role offers a competitive salary and relocation support to Dubai, making it an attractive opportunity for tech professionals.
About agapi
Explore agapi careers in 2026 and discover exciting job openings across remote, hybrid, and office roles. Utilize advanced filters to find the perfect match for your skills, track your applications effortlessly, and gain valuable insights about the company. Unlock your potential with diverse career opportunities at agapi and take the next step towards a fulfilling professional journey today.
Who Will Succeed Here
Proficient in Google Workspace administration, including managing user accounts, settings, and troubleshooting issues related to Google Drive, Docs, and Sheets, ensuring seamless collaboration across international teams.
Demonstrates strong problem-solving skills with hands-on experience in Jira for tracking issues and managing service requests, coupled with a proactive approach to identifying recurring problems and implementing long-term solutions.
Possesses a solid understanding of MDM solutions for device management in both MacOS and Windows environments, ensuring security compliance and efficient device provisioning for a diverse user base.
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