IT Support Engineer - Remote Position at Patrianna

About the Role

Ready to dive into the dynamic world of social gaming? We're hiring an IT Support Engineer - Remote to join our rapidly expanding team at Patrianna. As a fast-scaling product development company headquartered in Gibraltar, we operate at the intersection of technology and entertainment, building innovative solutions that shape the future of social gaming. In this role, you will be the technical problem-solver keeping our global team connected and productive, providing remote IT support that ensures everyone runs smoothly.

What You'll Do

• Provide technical support to internal employees via remote tools, chat, and email.
• Diagnose and resolve hardware, software, and network-related issues across our distributed team.
• Manage tickets and prioritize requests to ensure timely response and resolution.
• Assist with setup, configuration, and troubleshooting of laptops and mobile devices.
• Perform regular maintenance, updates, and software installations on employee devices.
• Document solutions and troubleshooting steps in our knowledge base to help the team learn and improve.

Requirements

• Strong knowledge of Windows, macOS, and basic Linux troubleshooting.
• Experience with remote support tools (TeamViewer, AnyDesk, etc.) and ticketing systems.
• Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN).
• Excellent problem-solving skills with the ability to work independently.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Experience with Google Workspace, Slack management, Jira configuration, or MDM systems would be a bonus.

Nice to Have

• Experience in the gaming industry or with gaming-related technologies.
• Knowledge of cloud services and infrastructure.
• Familiarity with ITIL or other IT service management frameworks.

What We Offer

• Full remote work flexibility.
• Generous paid time off including vacation and sick leave.
• Engaging company events and vibrant culture.
• Unlimited growth opportunities in a fast-scaling business.