Global Head of Contract Management - Remote

About the Role

We are seeking a Global Head of Contract Management - Remote to join our innovative team at Ashby. This is a senior leadership position that plays a crucial role in driving our revenue and ensuring exceptional customer experiences. As the Global Head of Contract Management, you will lead the charge in building and scaling our global renewal function, focusing on operational rigor and customer satisfaction.

What You'll Do

• Lead and scale a centralized global Contract Management team.
• Drive Net Revenue Retention (NRR) while maintaining pricing discipline.
• Partner with Customer Success, Sales, Finance, Legal, and Revenue Operations to ensure seamless operations.
• Hire, coach, and develop a high-performing team dedicated to excellence.
• Ensure consistent and predictable renewal outcomes through effective strategies.
• Maintain high standards for pricing guardrails and discounting frameworks.
• Oversee complex renewal motions and negotiations, ensuring favorable outcomes.
• Build scalable renewal processes across functions to enhance efficiency.
• Foster a culture of accountability and principled decision-making within the team.
• Surface insights to inform pricing and go-to-market strategies for better alignment.

Requirements

• Experience in post-sales revenue leadership within the B2B SaaS sector.
• Strong background in hiring and performance management, with a focus on team development.
• Ability to think in systems and build scalable frameworks that enhance operational efficiency.
• Excellent cross-functional partnership skills to collaborate effectively.
• Balance customer empathy with business rigor to drive results.

Nice to Have

• Experience with high-profile clients and projects.
• Background in data-driven decision-making.
• Familiarity with contract negotiation best practices.

What We Offer

• Work in a fast-paced, innovative environment that encourages growth.
• Opportunity to shape a growing organization and make a significant impact.
• Collaborate with a diverse and talented team dedicated to excellence.
• Engage with high-profile clients and projects that challenge your skills.
• Contribute to continuous improvement and customer satisfaction initiatives.