Global Customer Success Program Manager - Remote Opportunity

About the Role

We are seeking a Global Customer Success Program Manager (Remote) to join our team at Docplanner. This role will play a crucial part in ensuring our teams deliver maximum value efficiently as we continue to scale and evolve. As a Global Customer Success Program Manager, you will manage and structure team workloads effectively, utilizing tools like Jira to establish clear project tracking systems. Your work will have a real impact on helping doctors care for their patients.

What You'll Do

• Manage and structure team workload effectively using Jira.
• Establish clear project tracking systems and maintain visibility across all active initiatives.
• Create standardized processes for project intake, prioritization, and delivery management.
• Proactively follow up with team members to identify dependencies and surface potential delivery risks.
• Implement early warning systems and mitigation strategies to ensure on-time delivery.
• Maintain regular communication with stakeholders to track progress and resolve blockers.
• Facilitate effective communication and manage expectations across all organizational levels.
• Run bi-weekly prioritization meetings based on capacity planning and skills assessment.

Requirements

• 5–7 years of experience in program management, project management, or PMO roles.
• Experience working with cross-functional and multicultural teams.
• Strong stakeholder management skills, including exposure to senior leadership.
• Ability to challenge assumptions and drive results through influence.
• Experience contributing to or establishing PMO functions in growing organizations.
• Strong knowledge of project management methodologies (Agile, Scrum, and waterfall).
• Advanced knowledge of Jira, including workflow configuration and dashboard creation.
• Ability to track value realization and support post-implementation follow-ups.

Nice to Have

• PMP certification or Agile/Scrum certifications (DASSM, DASM, or similar).
• Track record of improving delivery timelines and stakeholder satisfaction.
• Additional languages besides English.

What We Offer

• Global benefits including healthcare insurance and wellness programs.
• Time off that counts, including vacation and personal days.
• Local perks like meal vouchers and transport allowances.
• Career growth opportunities through learning and development.
• A diverse and inclusive global team.
• Flexibility with remote work and flexible hours.

This is a fantastic opportunity to join a leading healthcare platform and make a significant impact. If you are passionate about customer success and program management, we encourage you to apply for this Global Customer Success Program Manager - Remote position today!