Customer Helper - Sales Desk & Baggage Tracing Agent (Remote)

About the Role

We are excited to announce a fantastic opportunity for a Customer Helper - Sales Desk & Baggage Tracing Agent (Remote) at Jet2.com. In this role, you will be instrumental in delivering a VIP service to our customers, ensuring that every interaction is positive and memorable. As a Customer Helper, you will assist with flight bookings, baggage tracing, and customer inquiries, all while working in a dynamic and fast-paced environment.

What You'll Do

• Create a great first impression and warm welcome for all customers, ensuring they receive a VIP service.
• Assist customers with flight bookings and additional product sales, enhancing their travel experience.
• Monitor the queuing system and queue times to ensure efficiency and compliance with company standards.
• Resolve customer inquiries, including flight changes and escalated queries, with professionalism and care.
• Utilize World Tracer to efficiently return lost items to their owners.
• Support customers during disruptions by arranging alternative flights, accommodations, and transfers.
• Work on a rostered shift basis, demonstrating flexibility to support our 24/7 operation.
• Contribute to achieving our Sales and Customer Satisfaction targets through dedicated service.

Requirements

• A genuine passion for delivering exceptional customer service.
• Proven track record in handling customer queries in a fast-paced travel environment.
• Working knowledge of Microsoft Office, including Outlook and Excel.
• Strong numeracy and communication skills.
• High-level understanding of DCS systems, such as INK and iPort.
• Experience with WorldTracer is beneficial but not mandatory.

Nice to Have

• Previous experience in a customer-facing role within the travel industry.
• Familiarity with airline operations and procedures.

What We Offer

• Competitive salary ranging from £40,000 to £50,000 per year.
• Flexible working hours to accommodate our 24/7 operation.
• Opportunity to work remotely, providing a better work-life balance.
• Comprehensive training and support to help you succeed in your role.
• Employee discounts on travel and other Jet2 services.
• Access to a supportive team and a positive work environment.