Talantix.io
Experian•21.02.26
AI SCORE 8.0

Client Success Summer Intern - Remote

$30K–$40K/year
RemoteB2B SaaS
Client Relationship Management•Problem Solving•Analytical Skills•Microsoft Office•Data Analysis•Communication

About the Role

Join Experian as a Client Success Summer Intern - Remote and gain valuable experience in client relationship management. As a Client Success Intern, you will be responsible for building relationships, addressing client needs, and expanding product adoption. This is a fantastic opportunity to work closely with our teams and make a significant impact on client satisfaction and success.

What You'll Do

  • Build and maintain strong relationships with clients to ensure their success and satisfaction.
  • Monitor client volume trends and identify any changes or anomalies affecting performance.
  • Resolve client issues, including inquiries and escalations, to enhance the client experience.
  • Participate in scheduled client calls to support issue resolution and relationship management.
  • Distribute weekly/monthly volume reports, AUP, and batch reports to clients.
  • Perform access portal demos for assigned clients to facilitate their understanding of our solutions.
  • Collaborate with cross-functional teams (Sales, Operations, Product, and Client Success) to develop and implement projects.
  • Support efforts aimed at driving volume growth, improving efficiency, and enhancing client performance.

Requirements

  • Currently enrolled in a minimum of a Bachelor's program in Business or a related field of study.
  • Must return to school in Fall 2026 to complete your degree.
  • Strong analytical and problem-solving skills.
  • Ability to connect dots and develop awareness of client needs.
  • Excellent communication skills, both verbal and written.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Nice to Have

  • Previous internship experience in client success or account management.
  • Familiarity with CRM software.
  • Interest in data analytics and performance metrics.

What We Offer

  • Fully remote work environment.
  • Volunteer Time Off to support community engagement.
  • Competitive compensation for your internship.
  • Flexible work schedule to accommodate your studies.
  • Eligibility for 401(k) participation after 90 days.
Language Requirements
EnglishB2
BasicIntermediateAdvancedNative
Why This Job8.0 of 10

This internship offers a great opportunity to gain hands-on experience in client success while working remotely. Enjoy a flexible schedule and competitive compensation.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Strong analytical skills with proficiency in Microsoft Excel for data analysis, enabling the intern to interpret client data and provide actionable insights.

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Proactive problem solver who can address client concerns swiftly and effectively, ensuring high levels of client satisfaction in a remote working environment.

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Excellent verbal and written communication skills tailored for remote interactions, ensuring clear and effective correspondence with clients and team members.

Learning Resources

→Client Relationship Management: How to Build Strong Relationshipsarticle
→Data Analysis with Excel Pivot Tablescourse
→Microsoft Office Essentials for Beginnerscourse

Career Path

Client Success Summer Intern - Remote(Now)→Client Success Associate(1-2 years)→Client Success Manager(3-5 years)

Market Overview

Market Size 2024
$16.5B
Annual Growth
12.3%
AI Adoption in CRM
70%
Investment in CRM Solutions
+25%
Labour Demand for CRM Roles
+15%
Avg Salary for CRM Interns
$45K

Skills & Requirements

Required
Client Relationship ManagementProblem SolvingAnalytical Skills
Growing in Demand
Customer Experience ManagementData Visualization (Tableau, Power BI)Salesforce CRM
Declining
Manual Data EntryBasic Excel Functions

Domain Trends

Increased AI Integration
AI tools in CRM are expected to automate 30% of customer interactions by 2025, enhancing client engagement and satisfaction.
Shift to Omnichannel Communication
80% of customers expect a seamless experience across channels, pushing companies to integrate CRM systems with social media and messaging platforms.
Focus on Data Privacy
With 65% of consumers concerned about data privacy, organizations are investing heavily in compliance and security measures for CRM systems.

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