Working Student Customer Care - Remote

About the Role

We are looking for a Working Student in Customer Care to join our dynamic team remotely. As a vital part of our Customer Care team, you will assist users with a product that revolutionizes parking management. This Working Student Customer Care remote position offers you the chance to develop your skills in a supportive environment while making a real impact on customer satisfaction.

What You'll Do

• Act as the first point of contact for customers, handling inquiries and resolving issues to maintain high service levels.
• Work on optimizing customer service processes and relay feedback to relevant departments.
• Report to the Customer Care Team Lead and collaborate with colleagues and the Customer Success Team.
• Manage complaints and de-escalate complex situations effectively.
• Utilize your analytical mindset to creatively solve problems and improve customer experiences.

Requirements

• Previous experience in customer support or a similar environment is ideal.
• Ability to remain calm and friendly in stressful situations.
• Fluency in German (C2 level) is required.
• Desire to work in a fast-paced environment and show initiative.
• Strong communication skills and a customer-oriented mindset.

Nice to Have

• Experience with CRM tools or customer service software.
• Knowledge of parking management systems.
• Ability to work flexible hours.

What We Offer

• Flexible mobility options, including bike leasing and travel cost reimbursement.
• Ownership and responsibility for your area and KPIs.
• Job security and stability in a sustainable growth environment.
• Team culture and networking opportunities through events.
• Monthly meal allowance to support your well-being.
• Access to health and wellness facilities nationwide.
• Top equipment and ergonomic work environment.
• Dress code flexibility based on comfort.