Tier 3 Technical Support Engineer - Remote for LATAM/​US

About the Role

Join Binance as a Tier 3 Technical Support Engineer, where you'll provide expert-level technical support to our global user base. This remote role focuses on troubleshooting complex issues while collaborating closely with backend development teams. As a key member of our support team, you will ensure the stability and performance of Binance’s trading platform, making a significant impact in the fast-evolving crypto and Web3 ecosystem.

What You'll Do

• Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
• Collaborate with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
• Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
• Build dashboards and monitoring solutions to track system performance and incident trends.
• Work with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
• Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
• Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems.
• Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 5-15 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
• Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
• Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
• Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
• Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
• Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
• Fluent in English and Mandarin, to coordinate with global stakeholders.

Nice to Have

• Background in Java backend development and microservice troubleshooting.
• Experience in payment systems, fintech, or Web3 infrastructure.
• Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems.

What We Offer

• Be part of a global tech team supporting millions of users.
• Work at the intersection of engineering, operations, and customer experience.
• Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise.
• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).