Technical Support Specialist - Customer-Focused Role

About the Role

We are seeking a passionate Technical Support Specialist to join our team at Kajabi. This role is not just about answering tickets; it’s about being the human face of Kajabi and providing exceptional support to our Heroes. As a Technical Support Specialist remote, you will engage with our users, helping them navigate through challenges and ensuring they have a seamless experience with our platform.

What You’ll Do

• Provide fast, clear, and empathetic support to our Heroes through chat, email, and problem-solving conversations.
• Troubleshoot technical issues related to websites, integrations, automations, payments, and more.
• Communicate complex technical concepts in a way that is easy for users to understand.
• Collaborate with Product and Engineering teams to elevate the user experience based on real feedback.
• Help train and improve our AI business-partner experience by surfacing patterns and common roadblocks.

Requirements

• 1-3 years of support or customer-facing experience.
• Strong problem-solving skills and a passion for digital entrepreneurship.
• Technical fluency in DNS, HTML/CSS, and modern SaaS tools.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment.

Nice to Have

• Experience with API basics and email setup.
• Previous experience in a technical support role.
• Familiarity with web troubleshooting.

What We Offer

• Competitive salary with bonus opportunities.
• Full medical, dental, and vision coverage.
• 401(k) with 6% match.
• Flexible PTO and wellness perks.
• In-office lunches and collaboration days.

This is a unique opportunity to grow within a dynamic team and contribute to a company that is transforming the expert economy. If you are ready to take on this challenge as a Technical Support Specialist remote, we encourage you to apply!