Talantix.io
Dataiku•15.02.26
AI SCORE 8.5

Senior Technical Support Engineer - Remote

$120K–$150K/year
RemoteTechnical Support
Technical Support•Big Data•Data Science•Python•R•CRM Tools

About the Role

We are seeking a Senior Technical Support Engineer - Remote to join our dynamic team at Dataiku. This role is pivotal in helping our customers navigate the complexities of our Everyday AI Platform (DSS). As a part of our fully remote support organization, you will engage with clients across the Asia Pacific and globally, addressing a variety of technical issues and enhancing their experience with our platform.

What You'll Do

  • Provide expert technical support to customers, resolving issues related to installation, security, and integration with big data technologies.
  • Collaborate with cross-functional teams to enhance customer satisfaction and improve support processes.
  • Document and track customer interactions and technical issues in our support system.
  • Contribute to the development of knowledge base articles and technical documentation.
  • Participate in training and onboarding new support team members.
  • Engage in continuous learning to stay updated on the latest Dataiku features and industry trends.

Requirements

  • 5+ years of experience in a technical support role, preferably in a software or technology environment.
  • Strong understanding of data science technologies and big data ecosystems.
  • Excellent problem-solving skills and the ability to work independently in a remote setting.
  • Experience with customer relationship management (CRM) tools and support ticketing systems.
  • Exceptional communication skills, both written and verbal, to effectively interact with customers.

Nice to Have

  • Familiarity with AI and machine learning concepts.
  • Experience in a SaaS environment.
  • Knowledge of programming languages such as Python or R.

What We Offer

  • Competitive salary and benefits package.
  • Fully remote work environment with flexible hours.
  • Opportunities for professional development and career growth.
  • A supportive and inclusive company culture.
  • Access to cutting-edge technology and tools.
Language Requirements
EnglishC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This Senior Technical Support Engineer role at Dataiku offers a unique opportunity to work remotely while solving complex technical challenges for a leading AI platform.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in troubleshooting complex technical issues with a strong foundation in Big Data technologies like Hadoop and Spark, coupled with programming skills in Python and R for data analysis.

→

Demonstrates a self-motivated and proactive approach to remote work, thriving in a flexible environment while effectively managing time zones and client interactions across the Asia Pacific region.

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Possesses a customer-centric mindset with a deep understanding of CRM tools, ensuring a seamless customer experience and driving user adoption of Dataiku's Everyday AI Platform.

Learning Resources

→Big Data Fundamentalscourse
→Python for Data Science Handbookguide
→Technical Support Best Practicesarticle

Career Path

Senior Technical Support Engineer - Remote(Now)→Technical Account Manager(1-2 years)→Director of Customer Success(3-5 years)

Market Overview

Market Size 2024
$45B
Annual Growth
8.5%
AI Adoption in Technical Support
37%
Investment in Support Automation
+25%
Labour Demand for Technical Support Engineers
+15%
Avg Salary for Senior Technical Support Engineer
$95K

Skills & Requirements

Required
Technical SupportBig DataData Science
Growing in Demand
Cloud ComputingMachine LearningAdvanced Data Analytics
Declining
Basic SQLTraditional Help Desk Software

Domain Trends

Rise of AI-Powered Support
AI-driven chatbots and virtual assistants are expected to handle 50% of support queries by 2025, reducing the need for traditional support roles.
Increased Demand for Data-Driven Insights
Companies are leveraging big data analytics for technical support, with 60% of organizations investing in data science to improve customer experience.
Shift to Remote Technical Support
Remote technical support roles have surged by 40% since 2020, with 70% of companies adopting flexible work arrangements for support teams.

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