Senior Client Relationship Manager - Remote Opportunity

About the Role

We are seeking a Senior Client Relationship Manager - Remote to join our dynamic team at Wallester. As a leader in the FinTech industry, Wallester provides innovative payment solutions that empower businesses to enhance their financial services. In this role, you will manage a portfolio of high-value clients, ensuring their satisfaction and fostering long-term relationships.

What You'll Do

• Manage a portfolio of high-value regulated clients and maintain strong long-term relationships.
• Act as the primary strategic contact for assigned key partners, ensuring a consistently high level of service.
• Develop a deep understanding of each client’s business model, operational structure, and strategic priorities.
• Proactively monitor client performance and satisfaction, identifying potential risks, issues, or growth opportunities.
• Coordinate with internal departments (compliance, operations, product, support, etc.) to ensure smooth client operations and timely resolution of requests.
• Handle complex client requests, escalations, and sensitive issues with professionalism and efficiency.
• Maintain regular communication with partners through scheduled meetings and strategic discussions.
• Identify opportunities to strengthen cooperation and expand the partnership where relevant.

Requirements

• Proven experience in client relationship management, account management, or customer success roles.
• Significant experience working with B2B clients, preferably in fintech, financial services, or other regulated industries.
• Strong ability to manage high-value or strategically important clients.
• Excellent communication, negotiation, and relationship management skills.
• Ability to manage complex client situations and resolve escalations effectively.
• Strong organizational skills and ability to manage multiple priorities independently.
• Strategic thinking and ability to understand clients’ long-term business needs.
• High level of responsibility and ownership.

Nice to Have

• Fluency in additional languages is considered an advantage.

What We Offer

• Competitive salary and career opportunities.
• Supportive and caring leadership.
• Medical insurance upon the completion of the probationary period.
• A modern office in the center of Tallinn.
• A chance to work as part of a highly motivated and talented team.
• Referral program and team-building events.
• Free parking.