Sales and Service Operations Coordinator - Remote

About the Role

We are seeking a Sales and Service Operations Coordinator - Remote to join our dynamic team at TerrAscend. This role is pivotal in managing the end-to-end wholesale order workflow for the Northeast region, ensuring accuracy and compliance across multiple internal systems. As a Sales and Service Operations Coordinator - Remote, you will collaborate with Territory Sales Managers and provide operational insights to support customer interactions. If you are ready to contribute to a fast-growing company in the cannabis industry, this is the opportunity for you!

What You'll Do

• Manage the full lifecycle of wholesale orders from initiation to completion.
• Ensure seamless execution and compliance across various internal systems.
• Collaborate cross-functionally with teams to clarify order details and troubleshoot system issues.
• Identify opportunities to streamline workflows and improve operational efficiency.
• Communicate proactively with Territory Sales Managers regarding order discrepancies.
• Provide operational insights to support Territory Sales Managers in their customer interactions.
• Maintain clear communication with both internal and external stakeholders.
• Exercise sound judgment and operate autonomously in a fast-paced environment.

Requirements

• Bachelor’s degree preferred but not required; equivalent experience considered.
• Proven experience in order operations or sales operations.
• Strong understanding of multi-system workflows.
• Advanced proficiency in Microsoft Excel.
• Experience enforcing operational rules such as FIFO.
• Strong written and verbal communication skills.
• High attention to detail with the ability to identify discrepancies.
• Comfortable working in a dynamic environment.

Nice to Have

• Experience in the cannabis industry.
• Familiarity with CRM software.
• Knowledge of sales processes and best practices.

What We Offer

• Opportunity to work in a growing industry.
• Collaborative team environment.
• Potential for career growth.
• Flexible work arrangements.
• Engagement in meaningful work that impacts the community.