Remote Technical Support Engineer - Java & .Net

About the Role

We are hiring a Remote Technical Support Engineer specializing in Java and .Net to join our innovative team at New Relic. In this role, you will have the opportunity to shape the future of observability and help the world's best companies optimize their digital applications. As a Remote Technical Support Engineer, you will be at the forefront of providing extraordinary assistance to our customers, ensuring they can navigate through complex technical issues with ease.

What You'll Do

• Act as a technical leader in resolving customer issues related to Java and .Net agents.
• Collaborate with fellow Support Engineers to creatively identify and solve customer problems.
• Utilize your technical skills to provide insights into recurring issues and suggest improvements.
• Engage in continuous learning and training to stay updated with evolving technologies.
• Foster a culture of equity and inclusion within the team, celebrating diversity.

Requirements

• Proven experience in technical support, particularly with Java and .Net technologies.
• Strong problem-solving skills and a passion for customer service.
• Ability to work collaboratively in a remote team environment.
• Excellent communication skills, both written and verbal.
• Commitment to continuous learning and professional development.

Nice to Have

• Experience with observability tools and practices.
• Familiarity with cloud platforms and their integration.
• Previous experience in a leadership role within technical support.

What We Offer

• Competitive salary ranging from $60,000 to $120,000 per year.
• Flexible remote work environment.
• Opportunities for professional growth and development.
• Comprehensive health benefits and wellness programs.
• A culture that values diversity and inclusion.