Remote Senior Staff Software Engineer - Reliability Engineering

About the Role

We are seeking a Remote Senior Staff Software Engineer to join NMI's Reliability Engineering team. This role is crucial in evolving our product-oriented approach to reliability, focusing on enhancing the performance and operational maturity of our critical platform services. As a Remote Senior Staff Software Engineer, you will play a pivotal role in transitioning our engineering organization from reactive incident response to intentional, engineered reliability through robust systems, tooling, and standards.

What You'll Do

• Design and build reliability-focused frameworks, tooling, and standards that enhance platform uptime, performance, and operational confidence.
• Drive initiatives that shift reliability from reactive response to proactive engineering, emphasizing prevention, early detection, and fast recovery.
• Collaborate with engineering teams to integrate reliability into system design, development practices, and deployment workflows.
• Establish and refine observability practices, including metrics, logging, alerting, and dashboards that provide clear operational insights.
• Identify systemic risks and failure patterns, leading efforts to address them through automation, architectural improvements, and process refinement.
• Contribute hands-on to production codebases, internal tools, and platform services with a focus on long-term maintainability.
• Influence technical direction across teams through design reviews, technical proposals, and clear written communication.
• Enhance operational maturity through improved incident practices, post-incident learning, and continuous improvement loops.
• Mentor engineers by modeling strong ownership, technical judgment, and disciplined delivery.
• Participate in on-call rotations with a clear mandate to reduce operational load over time through engineering.

Requirements

• 8+ years of experience building and operating production-grade software systems in complex environments.
• Strong experience in reliability engineering practices and principles.
• Proficiency in designing and implementing observability frameworks.
• Hands-on experience with cloud platforms and microservices architecture.
• Excellent communication skills for cross-team collaboration and mentorship.

Nice to Have

• Experience with automation tools and CI/CD pipelines.
• Familiarity with incident management and post-mortem processes.
• Knowledge of programming languages such as Python, Go, or Java.

What We Offer

• Competitive salary ranging from $140,000 to $180,000 per year.
• Flexible remote work environment with a focus on work-life balance.
• Opportunities for professional development and mentorship.
• Health and wellness benefits.
• Collaborative and innovative team culture.