Remote Customer Success Manager - Strategic SaaS Solutions

About the Role

We are looking for a Remote Customer Success Manager to join our dynamic team at AcuityMD. As a Customer Success Manager, you will play a pivotal role in helping MedTech companies leverage our software and data platform to enhance their product offerings and improve patient care. This position is ideal for someone who is passionate about customer success and has a knack for building strong relationships with key stakeholders.

What You'll Do

• Act as a trusted advisor to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives.
• Guide users through onboarding, training, and ongoing engagement at our Strategic Accounts.
• Develop deep and personal relationships with our user base, driving user adoption across the organization.
• Ensure retention, verified business value, and renewal of each account.
• Collaborate with the Commercial Team to establish a repeatable go-to-market motion.
• Invest heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day One.

Requirements

• 2-5 years of experience in Customer Success or a similar role, preferably in a SaaS environment.
• Strong understanding of the MedTech industry and its challenges.
• Excellent communication and interpersonal skills.
• Ability to build and maintain relationships with senior executives and stakeholders.
• Proven track record of driving user adoption and retention.
• Experience in delivering training and onboarding sessions.

Nice to Have

• Experience with CRM tools and customer success platforms.
• Knowledge of medical device regulations and compliance.
• Previous experience in a high-growth startup environment.

What We Offer

• Competitive salary range of $90,000 - $120,000 per year.
• Fully remote work environment with flexible hours.
• Opportunities for professional growth and development.
• Comprehensive benefits package including health insurance and PTO.
• Collaborative and innovative company culture.