Remote Customer Success Manager - Strategic SaaS

About the Role

We are seeking a Remote Customer Success Manager to join our dynamic team at AcuityMD. As a Customer Success Manager, you will play a pivotal role in enhancing our clients' experience with our software and data platform that accelerates access to medical technologies. This position is ideal for someone who is passionate about driving user adoption and ensuring customer satisfaction in a high-growth SaaS environment.

What You'll Do

• Act as a trusted advisor to key stakeholders at our strategic accounts, delivering insights that drive their business initiatives.
• Guide users through onboarding, training, and ongoing engagement to maximize their success with our platform.
• Develop deep and personal relationships with users to enhance retention and ensure verified business value.
• Collaborate with the Commercial Team to establish a repeatable go-to-market strategy that resonates with VPs and General Managers in the Medical Device Industry.
• Proactively engage with customers, investing in their success from Day one through a consultative approach.
• Monitor customer health metrics and drive initiatives to improve user adoption and satisfaction.
• Facilitate regular check-ins and feedback sessions to understand customer needs and address any concerns.
• Support the renewal process by demonstrating the value delivered to customers throughout their journey.

Requirements

• 3-5 years of experience in customer success or account management, preferably in a SaaS environment.
• Strong understanding of the medical technology landscape and experience working with healthcare professionals is a plus.
• Excellent communication and interpersonal skills to build relationships with diverse stakeholders.
• Proven ability to drive user adoption and retention through effective onboarding and training.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Experience with CRM tools and customer success platforms.
• Ability to work independently in a remote setting while being a team player.
• Passion for improving patient care through technology and innovation.

Nice to Have

• Experience in the Medical Device Industry.
• Familiarity with customer success metrics and KPIs.
• Background in sales or marketing within a SaaS context.

What We Offer

• Competitive salary range of $90,000 to $120,000 annually.
• Flexible remote work environment with a focus on work-life balance.
• Opportunities for professional growth and development within a high-growth company.
• Comprehensive health benefits and wellness programs.
• Collaborative and supportive team culture.
• Access to cutting-edge technology and resources to enhance your work.
• Regular team-building activities and virtual events.
• Equity options for long-term employees.