Remote Community Specialist I - Engage and Grow Our Global Community
About the Role
We are seeking a Remote Community Specialist I to join our dynamic team at HighLevel. In this role, you will be instrumental in maintaining a positive and enthusiastic community of High Levelers across various social channels. As a Remote Community Specialist I, you will engage with our global audience and help foster a collaborative environment that drives growth and innovation.
What You’ll Do
- Act as a resilient problem solver, managing conflicts and high-pressure situations effectively.
- Quickly comprehend new information and resourcefully find answers to community inquiries.
- Communicate clearly and effectively, engaging with customers through phone, video calls, and emails.
- Maintain a positive community atmosphere across platforms like Facebook, Instagram, Twitter, LinkedIn, and Reddit.
- Moderate discussions and provide solutions for community troubleshooting while distinguishing between technical support and product feedback.
- Collect user feedback and ensure it reaches the appropriate internal teams for improvements.
- Strategize on social media tactics and contribute engaging content to enhance our online presence.
- Monitor social channels for relevant conversations and insert valuable guidance to capture engagement.
Requirements
- High School Diploma or equivalent required; applicable degree is a plus.
- Up to 2 years of customer relations or customer service experience, with at least 1 year managing a large Facebook community.
- Demonstrated success in building and maintaining an online community across social platforms.
- Ability to create quick video walkthroughs and familiarity with project management tools like Jira or ClickUp.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Nice to Have
- Experience with marketing software is a strong plus.
- Understanding of API concepts and complex workflows.
- Desire to work as part of a diverse team, contributing to personal career growth.
What We Offer
- Competitive salary and benefits package.
- Fully remote work environment with flexible hours.
- Opportunities for professional development and growth.
- A supportive and collaborative team culture.
- The chance to make a real impact in a growing company.
This Remote Community Specialist I role at HighLevel offers a unique opportunity to engage with a vibrant global community while working remotely. With a strong focus on professional growth and a supportive team culture, this position stands out in the job market.
Who Will Succeed Here
Proficient in community management tools like Discord and Slack, with a knack for leveraging social media platforms like Twitter and Facebook to boost community engagement.
Self-motivated and highly organized individual who thrives in a remote work environment, capable of managing multiple community channels and responding to inquiries in a timely manner.
Possesses a problem-solving mindset with basic understanding of APIs, allowing them to assist users effectively and convey technical information clearly to non-technical community members.
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