Operations Support Engineer - Remote

About the Role

Join OpenBet as an Operations Support Engineer in a remote capacity, where you will play a crucial role in supporting, debugging, and enhancing the functionality of our high-availability production systems. With over 25 years in the industry, OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable experiences for millions of players worldwide.

What You'll Do

• Own and investigate a wide variety of production issues at both the application and database level.
• Produce robust, well-written solutions for production issues, ensuring minimal downtime.
• Effectively communicate investigation statuses to customers, maintaining transparency and trust.
• Deploy fixes to production environments, ensuring high availability and performance.
• Escalate issues to senior team members as appropriate to resolve complex problems.
• Assist in creating and maintaining support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Participate in a rota schedule, which includes working on weekends and bank holidays.

Requirements

• Bachelor’s degree in a traditional science subject, ideally computer science, engineering, or information systems.
• 2-3 years of experience in an application support role, demonstrating technical investigation skills and solution creation.
• Hands-on experience in at least one major programming language (Java, J2EE, C, C++, Python, PHP) and SQL queries.
• Strong fundamental programming skills, including data structures and algorithms.
• Excellent analytical and problem-solving skills.
• Outstanding communication skills, both written and spoken.
• A proven ability to learn new technologies quickly and manage workload effectively.

Nice to Have

• Knowledge of Unix/Linux distributions (e.g., Ubuntu, SUSE) and bash shell commands.
• Familiarity with performance monitoring tools (Grafana, Datadog, Squadcast).
• Experience with LAMP (Linux, Apache, MySQL, PHP) website design.
• Understanding of web technologies (HTML, HTML5, CSS) and internet protocols (XML, HTTP, TCP/IP).
• Experience using version control systems (GIT, Subversion, CVS).
• Knowledge of scripting languages such as Perl, Python, or JavaScript.
• Familiarity with Jira ticketing system.

What We Offer

• A collaborative hybrid office environment with team members working in the Athens office at least 2 days per week.
• Attractive benefits and a supportive workplace culture.
• Opportunities for career development and genuine growth within the company.
• Flexible working arrangements to enhance work-life balance.
• A commitment to diversity and inclusion, ensuring every voice is valued and respected.