Support Officer - Remote Opportunity

About the Role

We are hiring a Support Officer to join our dynamic team at East Suffolk Services. This Support Officer role offers a fantastic opportunity to contribute to our community while working remotely. You will play a crucial role in delivering high-quality customer service and administrative support, ensuring that our residents receive the assistance they need.

What You'll Do

• Provide high-quality customer service and administrative support through various communication channels including face-to-face, phone, and email.
• Manage a high volume of calls and correspondence efficiently while maintaining professionalism.
• Respond to customer feedback, including compliments and complaints, ensuring adherence to company policies.
• Collaborate closely with colleagues in the Public Realm service area, supporting the Grounds Maintenance and Building Cleaning teams.
• Maintain accurate records and ensure compliance with GDPR regulations.
• Build and maintain positive working relationships with Assistant Managers, Supervisors, and external clients.
• Prioritize and manage multiple tasks effectively under tight deadlines.
• Travel between Ufford and Lowestoft offices as required.

Requirements

• Proven experience in a varied administrative role.
• Strong knowledge of Microsoft Office packages.
• Excellent written and verbal communication skills.
• Understanding of GDPR regulations.
• 5 GCSEs (Grade C or above) including English Language and Mathematics.
• NVQ Level 3 in Business Administration or Customer Services, or equivalent experience.
• Ability to work under pressure and manage time effectively.

Nice to Have

• Experience in customer service roles.
• Familiarity with local government services.
• Knowledge of public sector regulations.

What We Offer

• A competitive salary of £28,598 - £31,022 per annum.
• A comprehensive health and wellbeing package through Canada Life.
• A matched pension scheme through Royal London.
• Access to mental health resources and specialist counselling.
• Learning and development opportunities tailored to your personal goals.
• Exclusive discounts on tech, travel, and lifestyle products.
• A car benefit scheme and cycle to work scheme.

Join us as a Support Officer and make a difference in your community while enjoying the flexibility of remote work. We value our employees and are committed to their development and well-being.