Reception and Admin Assistant - AFA (Remote)

About the Role

We are seeking a dedicated Reception and Admin Assistant to join our team at the Airline Flight Academy. This remote position offers a unique opportunity to work in a dynamic and challenging environment while supporting our flight training operations. As a Reception and Admin Assistant, you will be the first point of contact for visitors and play a crucial role in managing our front-of-house operations.

What You'll Do

• Act as the first point of contact for all visitors, ensuring they are greeted and directed appropriately.
• Coordinate meetings and bookings to ensure customers have the necessary facilities and equipment.
• Provide accurate information to customers in person, via phone, and email regarding the Sim Centre, bookings, and facilities.
• Monitor facilities and office equipment to maintain high standards of operation.
• Manage incoming mail, courier deliveries, and all front desk duties.
• Audit office supplies and order stock as needed.
• Support Customer Service and Social Media teams by responding to customer queries in a timely manner.
• Perform other ad hoc duties as requested.

Requirements

• Ideally, 1+ years of experience in a similar role.
• Experience in a fast-paced environment with a high level of customer service.
• Strong written and verbal communication skills.
• A keen eye for detail and a proactive approach to resolving issues.
• Proficiency in Microsoft Office Suite.
• Professional attitude and appearance.
• Excellent organizational skills.

Nice to Have

• Experience in the aviation industry.
• Familiarity with social media management.
• Additional languages spoken.

What We Offer

• Excellent career progression opportunities.
• Supportive work environment.
• Flexible working hours.
• Remote work benefits.
• Comprehensive training and development programs.