Private Events Operations Manager - Luxury Hospitality

About the Role

We are seeking a Private Events Operations Manager to join our esteemed team at Bvlgari Hotel London. This role is perfect for a service-oriented professional who thrives in a fast-paced luxury environment. As a Private Events Operations Manager remote, you will oversee the operations of Private Events and In-Room Dining, ensuring exceptional service delivery and guest satisfaction.

What You'll Do

• Support the day-to-day operations of Private Events and In-Room Dining, ensuring smooth service delivery across all meal periods and event formats.
• Assist in planning, coordinating, and executing private events to the highest five-star standards.
• Lead by example on the floor, delivering personalized and memorable guest experiences.
• Manage, train, and motivate teams, including rota planning, staffing levels, performance management, and on-the-job coaching.
• Handle guest feedback and resolve issues professionally, maintaining excellent guest relations at all times.
• Ensure compliance with all health & safety, hygiene, and company procedures.
• Provide operational support across other Food & Beverage outlets when required, demonstrating flexibility and teamwork.

Requirements

• Proven experience in a similar role within a five-star or luxury hospitality environment.
• Strong background in In-Room Dining, Private Events, Banqueting, or high-end restaurant operations.
• A hands-on leadership style with the ability to motivate, train, and develop diverse teams.
• Excellent guest service skills and the confidence to engage naturally with a discerning clientele.
• Strong organizational skills, attention to detail, and sound commercial awareness.
• High standards of personal presentation and professionalism.
• Excellent command of written and spoken English; additional languages are an advantage.
• Flexibility to work evenings, weekends, and holidays in line with operational needs.

Nice to Have

• Experience in luxury brand environments.
• Knowledge of event planning software.
• Certification in hospitality management.

What We Offer

• Competitive salary and benefits package.
• Access to world-class facilities.
• Genuine opportunities for career growth and internal progression.
• Being part of a warm, supportive, and inclusive team culture.
• Exposure to diverse Food & Beverage operations within a single role.

If you are passionate about luxury hospitality and excited about the opportunity to work across Private Events and In-Room Dining, we would love to hear from you. Join us at Bvlgari Hotel London, where attention to detail and human connection sit at the heart of every guest experience.