Personal Banker I - Remote Opportunity

About the Role

We are seeking a dedicated Personal Banker I to join our team at Pinnacle Bank. This remote Personal Banker I position offers an exciting opportunity to build long-term customer relationships while providing exceptional customer service. You will assist customers with account inquiries and help them navigate our banking products and services.

What You'll Do

• Assist customers in making informed product and service choices that best meet their needs.
• Initiate and service deposit accounts and related services while ensuring compliance with bank policies.
• Conduct follow-up calls and customer profiling activities to strengthen customer relationships.
• Process loan requests and conduct initial credit verifications as a consumer lender trainee.
• Provide interest rate quotes and assist customers with loan documentation and processing.
• Perform customer service duties, including answering inquiries and conducting customer research.
• Maintain accurate records and documentation for all banking transactions.
• Work collaboratively with team members to ensure high-quality service delivery.

Requirements

• High school diploma or equivalent.
• A minimum of 24 months of prior banking experience is preferred.
• Strong communication skills and ability to engage with clients professionally.
• Basic knowledge of banking regulations and policies.
• Ability to maintain confidentiality and demonstrate accuracy in a fast-paced environment.
• Proficiency in operating computer systems and banking software.
• Ability to work flexible hours, including weekends if required.
• Demonstrated ability to function as a team player and provide leadership in customer service.

Nice to Have

• Experience with consumer lending and loan processing.
• Familiarity with personal and business banking products.
• Willingness to participate in ongoing educational opportunities.

What We Offer

• Competitive salary with opportunities for growth.
• Comprehensive benefits package including health insurance.
• Remote work flexibility to support work-life balance.
• Professional development opportunities to enhance your skills.
• Supportive team environment focused on customer satisfaction.