Night Shift Service Advisor - Automotive Industry

About the Role

We're hiring a Night Shift Service Advisor to join our team at Sunset Ford. This Night Shift Service Advisor position offers a unique opportunity to work in a dynamic environment where your hard work and expertise will be rewarded. The shift hours are from 3:30 PM to 12:00 AM Midnight, providing a great work-life balance for those who prefer evening hours.

What You'll Do

• Greet customers and assist them with any inquiries regarding their vehicles.
• Consult with customers on applicable service specials and present service menus.
• Document services declined and follow up with customers on future service considerations.
• Keep customers informed on completion times, service expenses, and possible changes.
• Create and present repair estimates, dictating immediately needed services and future needed services.
• Remain involved with the delivery of the vehicle to the customer upon completion to ensure all customer concerns are addressed.
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure a positive service experience.
• Build strong relationships with customers to enhance their experience.

Requirements

• Previous experience as a Service Advisor or in the automotive industry is required.
• A valid driver's license and a clean driving record are mandatory.
• Able to work efficiently and multi-task in a fast-paced environment.
• Strong written and oral communication skills.
• Excellent computer and typing skills.
• Organized and enjoys talking to people.
• Customer handling skills and technology/Bluetooth phone savvy.

Nice to Have

• Experience in a dealership environment.
• Knowledge of automotive repair and service processes.
• Certifications related to automotive service.

What We Offer

• A positive, professional work environment with on-the-job training.
• Pension retirement plan with immediate and automatic enrollment, plus a 401k option.
• 100% paid employee medical, dental, and vision insurance for full-time employees.
• Paid vacation and weekends off.
• Yearly scheduled performance reviews and competitive hourly pay plus monthly sales bonuses.
• Employee discounts on parts and service, as well as employee pricing on new and used cars.
• Referral hiring and purchasing bonuses.
• Paid training and certifications transferable to any Ford store.
• Opportunities to grow your pay and advance within the company.

Join our friendly team atmosphere at Sunset Ford and take the next step in your automotive career as a Night Shift Service Advisor. We are an equal opportunity employer and are committed to providing a safe, drug-free work environment.