Microsoft CSP Support Specialist - Remote Role

About the Role

We are seeking a skilled Microsoft CSP Support Specialist to join our team remotely. In this role, you will deliver high-quality technical and operational support for our largest global customers, ensuring they maximize their investments in Microsoft cloud technologies.

What You'll Do

• Provide operational support related to Microsoft Cloud Solution Provider (CSP) workflows, ensuring smooth partner onboarding and subscription provisioning.
• Diagnose and resolve complex technical issues across Microsoft Cloud technologies and CSP licensing.
• Triage and manage escalations to Microsoft support when issues cannot be resolved internally.
• Act as the internal voice of the customer, ensuring their needs are understood and addressed across teams.
• Empower customers and resellers to self-serve by sharing guidance and recommending Microsoft product features.
• Create and maintain Help Center articles and technical notes to improve the support experience.
• Monitor customer satisfaction signals and manage expectations with transparency.
• Collaborate with colleagues globally to resolve service issues and continuously improve our support model.

Requirements

• Hands-on experience navigating and operating within Microsoft Partner Center.
• In-depth knowledge of the Microsoft Cloud Solution Provider model and partner ecosystem workflows.
• Microsoft Certifications in Azure and/or M365 (e.g., Azure Fundamentals, Azure Administrator).
• Strong MS SQL skills, including the ability to write queries and perform data analysis.
• Practical experience working with REST APIs for diagnostics and integrations.
• Excellent written and verbal English communication skills.
• Working experience with Microsoft Azure technologies.

Nice to Have

• Knowledge of Microsoft Partner Programs, including CSP and licensing models.
• Experience troubleshooting SaaS applications.
• Background in Tier 2 or Tier 3 technical support roles.

What We Offer

• Remote-first flexibility, with the option to work from our Latvia office.
• Collaboration with global tech leaders, including Adobe, AWS, Cisco, Google, and Microsoft.
• A skilled, international team that values technical excellence and clear communication.
• Professional development opportunities with access to Microsoft certifications.
• Four weeks of paid vacation per year, plus paid public holidays.
• Referral rewards for helping us grow our team.