Member of Client Operations - Custody for Crypto Institutions

About the Role

Join Anchorage Digital as a Member of Client Operations, Custody, where you will play a pivotal role in supporting our clients' daily operations in the crypto space. This remote position offers an exciting opportunity to work with a leading digital asset platform, enabling institutions to engage in custody, trading, and staking of digital assets.

What You'll Do

• Service institutional clients by managing operational tasks and developing processes that align with their needs.
• Conduct transaction reviews and approvals to ensure compliance and risk management.
• Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to address complex client requests.
• Participate in regular evening and weekend on-call rotations to support client operations.
• Develop familiarity with all product and service offerings, gaining a deep understanding of supported cryptocurrencies.

Requirements

• 2-4 years of professional experience in financial services or the digital asset industry.
• Experience supporting institutional client operations in a heavily regulated environment.
• Familiarity with US Anti-Money Laundering (AML) requirements.
• Ability to navigate various systems and tools such as Salesforce, JIRA, and Looker.
• Strong communication skills to engage with team members and clients effectively.

Nice to Have

• Familiarity with TRM, Notabene, or Jira.
• Interest in blockchain technology and crypto-economics.
• Experience with different channels of support including chat, text, and video conferencing.

What We Offer

• Competitive salary range of $65,000 to $85,000 per year.
• Remote work flexibility, allowing you to work from anywhere in the United States.
• Opportunities for professional development and growth within the company.
• A diverse and inclusive workplace culture that values your unique contributions.
• Access to cutting-edge technology and tools to enhance your work experience.