Lead Customer Success Manager - Remote (French & Spanish)

About the Role

We're hiring a Lead Customer Success Manager to join our team at HubSpot. In this remote position, you will oversee the customer experience for a portfolio of high-value enterprise accounts, ensuring they achieve measurable business outcomes. This role is pivotal in driving customer satisfaction and retention while fostering deep relationships with clients.

What You'll Do

• Manage a portfolio of 30-40 enterprise-level accounts, focusing on strategic customer success.
• Build and maintain strong relationships at all levels within customer organizations.
• Utilize strategic thinking and consultative problem-solving to help customers realize the full value of HubSpot's offerings.
• Collaborate with cross-functional teams to develop and execute tailored success plans.
• Deliver Executive Business Reviews and strategic consultations to clients.
• Act as an advocate for customers, ensuring their needs are met and solutions are effectively implemented.
• Travel onsite to deliver strategic consulting engagements as necessary.
• Demonstrate a significant impact on business areas such as program development and customer outcomes.

Requirements

• Native or professional fluency in English, French, and Spanish.
• Experience working with large organizations (200+ employees).
• Proven track record managing accounts with a minimum of $6-8M ARR.
• Strong communication and relationship-building skills.
• Project management expertise and experience with risk management strategies.
• Autonomous and proactive approach to problem-solving.

Nice to Have

• Experience in customer relationship management software.
• Familiarity with data analysis and reporting tools.
• Previous experience in a consulting role.

What We Offer

• Flexible work environment with a focus on work-life balance.
• Opportunity to work with high-value enterprise customers.
• Professional development opportunities to enhance your skills.
• Collaborative and supportive team culture that values diversity and inclusion.