Junior Associate, Analytics & Insights - Remote Opportunity
About the Role
We're hiring a Junior Associate, Analytics & Insights to join our Global Customer Success team. This remote opportunity allows you to contribute to our mission of delivering exceptional customer experiences through data-driven insights. You will play a crucial role in supporting our clients and enhancing their performance tracking capabilities.
What You'll Do
- Develop a foundational understanding of NIQ Retail Measurement Service to deliver business solutions for client performance tracking.
- Contribute to client satisfaction by providing actionable insights and ensuring error-free, timely deliverables.
- Support the execution, monitoring, and continuous improvement of service-related tasks, including reports, databases, and data quality checks.
- Provide performance overview analysis and business-issue analysis to FMCG clients.
- Triage customer queries and requests across client category groups, tracking actions for improvement as needed.
Requirements
- Graduates with 6-12 months of working experience in data analysis, able to work full-time.
- Strong numerical, logical, and critical thinking skills.
- Ability to work in fast-paced virtual and remote environments.
- Fluency in English and Vietnamese, with strong customer-oriented communication skills.
- Proficiency in Microsoft Office applications and eagerness to learn new platforms.
Nice to Have
- Experience with data visualization tools.
- Familiarity with customer relationship management (CRM) software.
- Previous experience in a customer success or analytics role.
What We Offer
- A flexible working environment that promotes work-life balance.
- Volunteer time off to support community engagement.
- Access to LinkedIn Learning for professional development.
- Employee Assistance Program (EAP) for personal support.
- Opportunities for growth within a leading global information services company.
This remote Junior Associate role at NIQ offers a unique opportunity to work in a dynamic environment focused on customer success and data analytics. With a competitive salary and flexible work arrangements, it's an attractive position for recent graduates.
Who Will Succeed Here
Proficiency in data visualization tools such as Tableau or Power BI, enabling clear presentation of insights derived from complex datasets.
Strong analytical mindset with the ability to leverage Microsoft Excel for advanced data manipulation, demonstrating critical thinking in interpreting analytics.
Adaptability to remote work environments, showing self-motivation and effective time management skills to meet deadlines while collaborating with a global team.
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