Healthcare Customer Service Representative - Remote

About the Role

We are hiring a Healthcare Customer Service Representative - Remote to join our expanding team at RevCycle. This role offers you the opportunity to provide exceptional customer service while working from the comfort of your home. As a Healthcare Customer Service Representative, you will be responsible for managing inquiries related to billing and insurance, ensuring a seamless experience for our clients and patients.

What You'll Do

• Deliver exceptional customer experiences through inbound and outbound calls and written communication.
• Manage inquiries related to billing and insurance, offering payment options to patients.
• Work remotely from your home or from our Marshfield, WI office.
• Maintain full-time hours from Monday to Friday, 8:00 AM to 5:00 PM CST.
• Utilize multiple internal systems and tools for documentation and communication.
• Effectively resolve billing issues and communicate clearly with patients.
• Participate in training and maintain attendance and focus during work hours.
• Explore opportunities for career advancement within the company.

Requirements

• Prior experience in healthcare customer service is preferred.
• Knowledge of medical billing and coding is a plus.
• Strong computer skills and ability to navigate multiple applications.
• High School Diploma or equivalent is required.
• Self-motivated and reliable in a work-from-home environment.
• Understanding of sensitive personal information and confidentiality.
• Prior supervisory experience is welcome but not mandatory.

Nice to Have

• Experience in a call center environment.
• Ability to communicate effectively and clearly.
• Familiarity with healthcare systems and processes.

What We Offer

• Paid medical insurance with personalized assistance.
• Options for dental and vision coverage.
• Generous PTO and holiday pay.
• 401K with profit-sharing opportunities.
• Annual discretionary bonus.
• Flexible remote work culture promoting work-life balance.
• Unlimited earning potential based on performance.