About the Role
We are seeking an experienced Engineering Manager to join our Runtime Team at PolyAI, a leader in automating customer service through lifelike voice assistants. As an Engineering Manager, you will focus on leading a high-performing engineering team dedicated to enhancing our real-time voice interactions. This role is fully remote, allowing you to work from anywhere while contributing to our innovative solutions.
What You'll Do
- Lead, develop, and mentor a cross-functional team of 3 to 5 engineers, focusing on people management and building a strong team culture.
- Oversee team operations, including sprint planning, performance management, and ensuring predictable delivery.
- Drive hiring efforts to expand the team and contribute to a high-quality interview process.
- Collaborate with Product teams to translate business goals into actionable roadmaps for internal tooling and scalability.
- Ensure the robustness and reliability of our multitenant conversational AI platform, particularly in developer APIs.
- Champion strong engineering standards and best practices across the team.
- Support technical decision-making, guiding engineers through design choices and architectural challenges.
Requirements
- 3+ years of experience in a SaaS company, with at least 5 years as a Software Engineer.
- Proven experience managing a team, including sprint leadership and performance reviews.
- Demonstrated ability to build and execute a roadmap for an engineering team.
- Significant expertise in Python is a must; experience with GoLang and React is a plus.
- Experience with internal tooling, observability, and scaling distributed systems.
- Familiarity with major cloud providers (AWS, GCP, or Azure).
Nice to Have
- Experience in AI and automation technologies.
- Background in engineering management and project planning.
What We Offer
- Competitive compensation based on experience and expertise.
- Equity options allowing you to share in the long-term success of the business.
- 25 holidays upon joining, increasing with tenure up to 32 holidays.
- Flexible working from home policy and the ability to work from outside the UK for up to 6 months each year.
- Enhanced parental leave and a comprehensive health benefits package.
- Annual learning and development allowance to support your professional growth.
- A one-off WFH allowance for equipment to enhance your home office setup.
- Access to mental health programs and wellness initiatives.
This Engineering Manager role at PolyAI offers a unique opportunity to lead a talented team in a cutting-edge AI environment. With competitive compensation and a strong focus on employee well-being, this position stands out in the tech industry.
Who Will Succeed Here
Proficiency in Python and Golang for backend development, with hands-on experience in building scalable APIs and microservices for SaaS applications.
Strong familiarity with cloud platforms such as AWS, GCP, and Azure, enabling effective management of cloud infrastructure and observability tools for real-time monitoring.
A proactive mindset with a focus on fostering team growth and innovation, capable of navigating the challenges of remote work while leveraging collaboration tools like Slack and Jira.
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