Customer Service Representative (Remote)

About the Role

We are looking for a dedicated Customer Service Representative to join our team at Manor. This is a part-time remote position, primarily requiring you to work every Saturday from 08:00 to 18:00. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and addressing inquiries effectively. This role offers you the flexibility to work remotely while being part of a dynamic team.

What You'll Do

• Provide exceptional customer service to clients via phone, email, and chat.
• Address customer inquiries and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Assist in the development of customer service policies and procedures.

Requirements

• Previous experience in customer service or a related field is preferred.
• Strong communication skills in English; additional languages are a plus.
• Ability to work independently and manage time effectively.
• Proficient in using customer service software and tools.
• Availability to work every Saturday from 08:00 to 18:00.

Nice to Have

• Experience in B2C e-commerce is a plus.
• Familiarity with CRM systems.
• Problem-solving skills and a customer-oriented mindset.

What We Offer

• Competitive salary based on experience.
• Flexible remote work environment.
• Opportunities for professional development and growth.
• A supportive team culture.
• Employee discounts on products.