Customer Service Representative - Remote

About the Role

Flowfox is hiring a Customer Service Representative - Remote to join our dynamic team. As a Customer Service Representative, you will play a crucial role in supporting our distribution department, ensuring seamless communication and service delivery. This position is available for both part-time and full-time schedules, providing flexibility to meet your needs while working remotely.

What You'll Do

• Handle customer inquiries online, providing timely and accurate responses.
• Support distribution-related requests and assist customers with their needs.
• Provide shipment and order updates to customers, ensuring they are informed throughout the process.
• Resolve basic service issues, acting as the first point of contact for customer concerns.
• Document interactions accurately to maintain a clear record of customer communications.
• Coordinate with internal teams to ensure customer satisfaction and efficient service delivery.

Requirements

• Must reside in Washington State.
• Authorized to work in the U.S.
• Clear written English skills are essential for effective communication.
• Basic computer proficiency to navigate customer service tools.
• Reliable internet connection for remote work.
• Dependable and punctual, ensuring consistent availability for customers.

Nice to Have

• Previous experience in customer service or support roles.
• Familiarity with logistics or shipping processes.
• Strong problem-solving skills to address customer inquiries effectively.

What We Offer

• Hourly pay ranging from $17 to $23, commensurate with experience.
• Fully remote position with flexible scheduling options.
• Paid onboarding training to equip you for success.
• A supportive team environment that values collaboration.
• A stable workload with opportunities for growth within the company.