Customer Service Agent – Fraud Management - Remote

About the Role

We are seeking a dedicated Customer Service Agent – Fraud Management - Remote to join our dynamic team. In this role, you will be pivotal in ensuring customer satisfaction while managing fraud-related inquiries. As a Customer Service Agent, you will work remotely, providing support and solutions to our clients, ensuring their safety and security.

What You'll Do

• Handle customer inquiries related to fraud management with empathy and professionalism.
• Investigate and resolve fraud cases efficiently, utilizing your problem-solving skills.
• Collaborate with other departments to enhance customer experience and streamline processes.
• Utilize ticketing systems such as Zendesk to track and manage customer interactions.
• Provide feedback on customer insights to improve our services and fraud prevention strategies.

Requirements

• Proven experience in customer service or support roles, preferably in fraud management.
• Strong communication skills in English and German.
• Detail-oriented with excellent multitasking abilities.
• Familiarity with ticketing systems and CRM tools.
• Ability to work independently in a remote environment.

Nice to Have

• Experience in e-commerce or insurance sectors.
• Knowledge of security engineering and data protection.
• Familiarity with JavaScript, React, or NextJS is a plus.

What We Offer

• Significant growth potential within the company.
• Personal development budget of €1,500 per year.
• Discounted gym membership through EGYM Wellpass.
• Exclusive employee benefits, including discounted car subscriptions.
• Support for childcare fees and a bike leasing program.