Customer Engineering Manager - Remote Opportunity

About the Role

Join Payslip as a Customer Engineering Manager and lead a dynamic team in a remote setting. This role is pivotal in designing and implementing internal tools that enhance operational excellence across our customer engineering team.

What You'll Do

• Manage a team of 3–5 junior engineers, guiding them in best engineering practices and problem-solving.
• Define and document workflows to facilitate interactions between customers, Payslip, and Payroll Providers.
• Create mapping rules and an internal knowledge base repository to streamline operations.
• Develop playbooks and training materials, actively participating in onboarding processes for new hires.
• Identify and architect automation solutions to reduce manual activities, enhancing efficiency.
• Establish KPIs and metrics to monitor engagements with Payslip customers and vendors.
• Ensure accurate reporting to management and key stakeholders, maintaining service excellence.

Requirements

• A degree in Computer Science, Engineering, Mathematics, or Physics.
• Five years of experience in software development, with prior team management experience.
• Proficiency in Python, AWS services, Docker, and SQL databases.
• Experience with CI/CD pipelines and version control systems (e.g., GitLab).
• Excellent technical, diagnostic, and troubleshooting skills.

Nice to Have

• Experience in building and delivering solutions with external customers.
• Familiarity with agile methodologies.

What We Offer

• Competitive salary and reduced summer hours.
• Additional health insurance and a co-financed Multisport card.
• Flexible work environment: hybrid, office, and remote options.
• Team building events, awards, and monthly meal vouchers.
• Extra days off to celebrate your birthday and five allocated days for personal growth.